Offshoring only works well when the right people, processes and safeguards are in place. At Marl, the focus is on carefully screened, English-speaking staff with relevant experience and an understanding of how Australian businesses operate. The aim is not just lower cost, but support that can communicate clearly, work well with your local team and deliver consistently. This model can be especially useful for: • financial administration • HR support • general business administration • other process-driven support roles

When setting up or expanding offshore support, Marl follows a clear process designed to help you build the right team for your business: 1. We begin with a clear brief and a discussion to understand the role and your requirements. 2. We source suitable candidates based on: • strong English communication skills • relevant education and experience • cultural fit • any specific requirements you may have 3. You meet the shortlisted candidates and make the final decision. 4. We manage hiring and basic onboarding, including liaison with your technology team around systems, equipment and access. 5. You lead induction and role-specific training for your business and processes. 6. We check in before the end of probation and at regular intervals after that. This keeps the process practical, transparent and aligned to the way your business operates.

Strong offshore support needs more than access to talent. It also needs the right local structure. Marl’s offshoring operations are based in China, giving clients access to a deep talent pool supported by local HR, a central office environment and day-to-day operational oversight. The original draft also notes secure communications infrastructure as part of that setup. The goal is not simply offshore access, but a better-supported model that helps improve consistency, communication and long-term performance.

Cybersecurity matters, especially for businesses handling sensitive client, employee or commercial information. Marl’s offshore model is designed to support service delivery while helping protect business and client data. Data is stored within Australia and accessed through secure systems with controlled permissions. The model also includes encrypted communications infrastructure supplied by a Telstra subsidiary, helping support secure access and stronger data protection. That includes: • data stored in Australia • secure systems with individual access controls • prompt access and password updates when staffing changes occur • encrypted communications infrastructure For many businesses, that combination of cybersecurity, structure and lower cost is what makes offshoring viable.